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Make sure to check our "Frequently asked questions" below to see if you can find your answer. If not, give us a shout.

Contact us

  • Why are your collections only available for Pre-Order?
    You'll find that many of our seasonal releases are done by pre-order only. To help make our carbon footprint on this earth smaller and eliminate waste, we only want to supply what is purchased. Sometimes we end up with extra that will be on our website, otherwise you can find repeat sales of previous collections at our conventions.
  • How will I know when your special collections release?
    Be sure to subscribe to our email list. We will always send out emails when our newest collections are available. You can also follow us on social media.
  • How do your Pre-orders work?
    Collection and Ordering: All pre-orders are collected throughout the pre-order period, which ends on the specified closing date. Once this date arrives, we consolidate all orders and place them with our suppliers. Shipping Estimate: Shipping to customers is estimated to arrive approximately 2-3 weeks after the pre-order period ends. This allows us to coordinate with suppliers, arrange for production if necessary, and ensure the timely delivery of your items. Updates on Delays: While we strive to meet our estimated shipping times, occasionally, unforeseen circumstances may cause delays. In such cases, we will promptly notify you via email with updates on the status of your pre-order. Priority for Non-Pre-Order Items: If you require an item that is not part of the pre-order selection to be shipped faster than the pre-order items, we recommend splitting your order into two separate orders. This ensures that you receive the non-pre-order item(s) promptly without waiting for the entire order to ship. Tracking Information: Once your pre-order items are shipped, you will receive an email containing your tracking information. This allows you to monitor the progress of your delivery and anticipate its arrival.
  • Will you ever re-release an older collection?
    We may, we may not. It's best to keep an eye on social media and our emails if we do. Some collections may get a "Second or Third edition" release.
  • The shop says you are on Holiday. What does that mean?
    When we post on our pages that we are on "Holiday", it means we are currently not fullfilling orders or shipping for the duration of the holiday. The shop resumes after holiday is over.
  • I have not recieved my product, what should I do?"
    Send us am E-mail with your info within 4 days, and we will figure out what happened to your package.
  • Help! My clothes don't fit!
    No Problem. Contact us through e-mail. Mail it back within 4 days of purchase, and we can get the right size if we have it in stock as long as the clothing is in proper condition when returned.
  • Do you offer refunds?
    Yes we do, please refer to our "Refund Policy" above for more info
  • Do you offer exchanges?
    Yup! Send us an e-mail, if we happen to have the size you need in stock we would be happy to get you the right size. Pre-order items may not be in stock to fulfill, but our current available products might. Shipping charges may apply.
  • Do you attend conventions?
    We sure do! Subscribe to our e-mail list for our next conventions. You can also find out about them on our various social media platforms. We even offer special exclusive products at cons, and we love to see you!
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