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1. Returns & Exchanges Window

Customers must contact us within 14 days of delivery to request a return or exchange.
 

2. Eligibility

To qualify:

• Items must be unworn, unwashed, and in original condition

• Items must be returned after approval
   

3. Exchanges (Sizing)

We offer exchanges for sizing issues if the requested size is in stock.

Pre-order items may not always be available for exchange due to limited production.
 

4. Pre-Order Cancellations & Refunds

Pre-orders may be canceled for a full refund only during the active pre-order period.

Once the pre-order period has ended and production has begun, all pre-order sales are final and non-refundable.

However, size-related issues are eligible for exchange or refund within the 14-day return window, as long as the item is unworn and in original condition.
 

5. Refunds

If approved:

• Refunds will be issued to the original payment method

• Shipping costs are non-refundable
   

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
   

7. Damaged, Incorrect, or Missing Items

If your item is damaged, incorrect, or missing:

• Contact us within 14 days of delivery

• Include your order number and photos (if applicable)

We will work with you to resolve the issue.
 

8. Lost or Stolen Packages

Ghost Boat is not responsible for packages marked as delivered.
 

9. Contact Us

Email: Contact@ghostboat.com

Please include:

• Order number

• Name

• Issue description